Onboarding Specialist

About the role

As an Onboarding Specialist, you will play a key role in supporting clients to ensure a smooth and positive experience with our software. You will be responsible for training clients, providing product expertise, and acting as their primary point of contact to ensure high satisfaction. Your proactive approach and problem-solving skills will be essential in helping our clients succeed.

Responsibilities

• Integrate and train clients on the use of our solution through 2 to 3-hour training sessions.
• Advise and share product expertise to help clients maximize the value of their subscription.
• Act as the primary point of contact for all client questions and requests.
• Manage and follow up with clients with the goal of providing exceptional service and creating positive experiences.

Required skills

• Account management
• Customer relations
• Problem solving
• SaaS
• French

Nice to have

• CRM

Qualifications

• Bachelor's degree
• Equivalent practical experience

Benefits

• Company vehicle
• Fuel card
• Toll badge
• 25 days of leave
• Health insurance
• Meal vouchers

About the Company

Salonkee is one of the fastest-growing beauty-tech companies in Europe, helping thousands of salons simplify their daily operations. We are dedicated to shaping the future of the beauty industry through innovation, collaboration, and a human-centric approach.