AI Operations Lead

About the role

Karbon is seeking an AI Operations Lead to scale its internal AI adoption, governance, and tooling. You will report to the CEO and work across all departments to build automations, manage AI spend, and establish frameworks that ensure AI usage is trustworthy and measurable. This role focuses on creating working systems and data-driven insights rather than strategy alone.

Responsibilities

• Build and ship internal automations and agents to remove manual work across Sales, CS, Implementation, Support, and Operations.
• Develop and maintain a data gateway and routing proxy for internal AI tools with integrated security and RBAC.
• Manage AI access, provisioning workflows, and connector security reviews in partnership with the Security team.
• Own the spend dashboard for all AI tools and partner with Finance on budget accountability and ROI frameworks.
• Run the AI champions program, maintain the AI wiki, and facilitate practical training for teams.
• Define and report on key metrics regarding AI cost, adoption, delivery, and quality to the executive team.

Required skills

• Python
• TypeScript
• SQL
• REST APIs
• Large Language Models
• Data analysis

Nice to have

• Accounting software
• Professional services
• B2B software
• MCP server development
• Claude API
• Okta

Qualifications

• Experience shipping production software as a developer in the last two years
• Experience building and deploying LLM-based applications with users
• Experience working directly with non-technical teams in a technical capacity
• Experience running cross-functional programs or initiatives

Benefits

• Flexible Time Off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Flexible Spending Account
• Paid parental leave
• Work-from-home stipend

About the Company

Karbon is a global leader in AI-powered practice management software for accounting firms, serving tens of thousands of professionals across 40 countries. The company is a globally distributed team with a people-first culture, recognized with Great Place To Work certification and featured on Fortune's Best Small Workplaces list.