Digital Customer Success Manager

About the role

Brevo is seeking a Digital Customer Success Manager to manage a high-volume portfolio of accounts for their new Pro offer. The role focuses on executing 1-to-many engagement strategies, driving customer adoption, and managing renewal discussions to ensure client retention and growth. You will collaborate with internal teams to improve the customer experience and contribute to the development of digital resources.

Responsibilities

• Execute a high-volume engagement approach using 1-to-many strategies such as targeted email sequences and webinars.
• Manage a high-volume portfolio of accounts to ensure customers hit key milestones.
• Manage renewal discussions with a focus on client retention and growth.
• Monitor customer health scores and data to proactively identify and engage at-risk accounts.
• Drive customer adoption of best practices through enablement sessions and webinars.
• Contribute to the development of digital resources and content to empower customer self-service.
• Identify customer challenges and provide feedback to Product and Engineering teams.
• Collaborate with Sales and Customer Experience teams to mitigate risk and drive value outcomes.

Required skills

• Customer Success
• German
• English
• Marketing
• Data analysis

Qualifications

• Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager

Benefits

• RTT days off
• 50% public transport reimbursement
• Sustainable Mobility Package
• Swile meal vouchers
• English classes
• Udemy access
• Private healthcare
• 6-week second-parent leave
• Welii wellbeing platform
• Leeto Work Council benefits

About the Company

Brevo is a certified B Corp helping millions of organizations build lasting relationships through intuitive tools like email, SMS, WhatsApp, and marketing automation. With over 500,000 businesses across 180 countries, the company is a unicorn focused on growth, social impact, and environmental responsibility.