Account Manager, Practice Success

About the role

Dandy is seeking an SMB Practice Success Account Manager to support a large portfolio of single-location dental practices. This role focuses on scaled, high-volume account management, driving retention, product adoption, and customer satisfaction through data-driven outreach and operational excellence.

Responsibilities

• Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement.
• Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness.
• Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement.
• Build rapport with practice managers and key stakeholders through consistent, professional communication.
• Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams.
• Participate in team experiments designed to improve retention, operational workflows, and engagement tactics.

Required skills

• Account Management
• Customer Success
• CRM
• Data analysis
• Communication

Nice to have

• Dental industry experience

Qualifications

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical

Benefits

• Healthcare
• Dental insurance
• Mental health support
• Parental planning resources
• Retirement savings options
• Paid time off

About the Company

Dandy is transforming the dental industry by simplifying and modernizing every function of the dental practice through technology. They are building the operating system for dental offices around the world to empower clinicians and their teams.