Fachinformatiker für Systemintegration

About the role

The Technical Support Engineer will serve as a central point of contact for channel partners, managing Windows-based infrastructure software. This role involves providing first and second-level support, troubleshooting technical issues, and assisting customers with product-related inquiries. The position also includes conducting software installations, delivering training, and maintaining documentation to support internal and external users.

Responsibilities

• Provide first and second-level support for backup, mail server, email archiving, and security solutions.
• Analyze and resolve technical issues via email, remote access, and telephone.
• Advise customers on technical questions regarding products.
• Perform software installations and conduct webinars for internal and external users.
• Create and translate documentation for the knowledge base.
• Communicate product improvement suggestions to development departments.
• Support internal network environments and IT infrastructure.

Required skills

• Windows
• Technical Support
• IT Administration
• Network
• German
• English

Nice to have

• Active Directory
• Backup & Restore
• Microsoft 365
• Exchange
• IT Security
• Automation
• MSP Tools
• PowerShell
• SQL
• Virtualization

Qualifications

• Completed vocational training in IT
• Degree in Computer Science
• Equivalent multi-year experience in technical support or IT administration

Benefits

• Flexible working hours
• Home office options
• Company parking
• Job bike
• Individual training budget
• Team events
• Corporate benefits program
• Personal trainer sessions
• Company pension scheme
• Private health insurance

About the Company

The client is a leading value-added distributor for IT infrastructure and security software in Europe, with 30 years of experience in the industry.