Operations Manager, Product & Engineering

About the role

The Operations Manager will lead the operating cadence for the Product and Engineering teams, overseeing planning cycles, roadmap workflows, and initiative tracking. This role involves designing and optimizing processes to drive clarity and velocity while coordinating cross-functional initiatives across the organization. You will partner with leadership to establish scalable frameworks for goal-setting and execution, ensuring the team remains aligned and efficient.

Responsibilities

• Run the operating cadence for Product & Engineering including planning cycles, roadmap workflows, and sprint planning.
• Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos.
• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, and dashboards.
• Coordinate cross-functional initiatives across Product, Eng, Design, Brand, Sales, and Ops teams.
• Partner with leads to create scalable frameworks for goal-setting, prioritization, and execution.
• Analyze operational data and team feedback to identify friction points and implement systems for improvement.
• Build and continuously improve the internationalization operations playbook.

Required skills

• Operations
• Product Operations
• Business Operations
• Program Management
• Linear
• Figma
• Google Drive
• Excel
• Sheets

Nice to have

• SQL
• Dashboarding
• OKR frameworks
• Product analytics
• Vendor management
• Localization

Qualifications

• Experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company

Benefits

• Flexible unlimited paid time off
• Medical, dental, and vision benefits
• Life insurance
• Disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch
• Discretionary benefit stipend
• Alphorn lessons

About the Company

Sierra is the leading platform for customer-facing AI agents, working with major global brands to transform how they serve customers and grow their businesses. The company is guided by values including Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing family.