How We Work & What We Value - Ashby
Product Support Engineer
Salary not disclosedOnsite
- Support
- United Kingdom
- Full time
- Yesterday
Newly posted
About the role
The Product Support Engineer serves as the technical bridge between frontline Support and Engineering. You will investigate complex issues involving APIs, integrations, data, and workflows to determine if they are product defects or resolvable through support. As the first Support Engineer in EMEA, you will establish regional operating practices while providing high-level technical support.
Responsibilities
- Own complex technical issues from intake through resolution or escalation.
- Investigate APIs, integrations, logs, data, and workflows to determine root causes.
- Ensure Engineering receives clear, actionable, and well-validated product issues.
- Build working relationships with frontline Support, Engineering, Product, and Customer Success teams.
- Identify recurring problems and improve documentation, tooling, or processes.
- Establish EMEA coverage, handoff, and operating practices across European time zones.
Required skills
- API testing
- Log analysis
- Database troubleshooting
- SaaS application support
- Technical investigation
- Data mapping
Benefits
- Unlimited PTO
- Annual learning and professional-development budget
- Home-office setup budget
- Company-provided laptop
- Health insurance
- Stock options
About the Company
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process. The company supports nearly 5,000 customers and has a team of roughly 300 people across 22+ countries.