Customer Success Executive

About the role

As a Customer Success Executive, you will own retention and expansion for a strategic book of business across impactful customers. You will build executive-level relationships, craft data-driven account strategies, and negotiate complex renewals and upsells. Operating with high autonomy, you will act as a trusted advisor to ensure delivery of measurable outcomes and program impact.

Responsibilities

• Develop and execute multi-year account plans to drive retention and growth.
• Lead executive stakeholder engagement and align on success metrics.
• Negotiate complex renewals and expansions, including pricing and terms.
• Analyze platform utilization and outcomes to produce ROI insights and executive readouts.
• Orchestrate cross-functional initiatives to resolve issues and unlock adoption.
• Design and implement best-practice workflows and adoption campaigns.
• Maintain accurate renewal and expansion pipelines in CRM.
• Facilitate strategic business reviews to secure executive alignment.

Required skills

• Account management
• Customer success
• Strategic planning
• Relationship management
• Data analysis
• Renewal negotiation

Nice to have

• Healthcare industry experience
• Government sector experience

Qualifications

• 5-7 years of experience managing enterprise-level customer relationships
• Experience designing or supporting complex programs

Benefits

• Medical, Dental, and Vision insurance
• Virtual mental health and acute medical visits
• Employee Assistance Program
• Flexible Time Off
• Paid Parental Leave
• 401(k) with employer match
• Health savings accounts
• Life and AD&D insurance
• Disability coverage
• Pet insurance

About the Company

Unite Us is a mission-driven company that connects community-based organizations, government agencies, and healthcare organizations to collaborate and meet the needs of individuals in their communities. Founded in 2013, the company drives collaboration to predict, deliver, and pay for services that impact whole-person health.