Principal Product Designer - Hospitality

About the role

As a Principal Product Designer, you will own the design vision for how restaurants communicate with their guests, leveraging AI to enhance the process while maintaining a personal touch. You will set design strategy across the Hospitality portfolio, collaborating with product, engineering, data, and research leaders to shape the product direction. This role is pivotal in ensuring restaurants can effectively act on guest information to deliver superior service.

Responsibilities

• Lead the design vision and strategy for guest communication, helping restaurants send timely, personalized messages that keep their guests engaged.
• Shape multi-year product direction across the Hospitality portfolio with cross-functional partners, translating business goals into a coherent user experience.
• Turn complex guest data into interfaces restaurants trust and use, from recognizing a returning guest to acting on that context during service.
• Deliver high-quality end-to-end design, framing the problem through polished, accessible interfaces and raising the bar for craft across the team.
• Build alignment on design decisions with senior stakeholders through clear storytelling, prototypes, and evidence from research.
• Mentor designers and strengthen shared design practices, patterns, and critique across the organization.

Required skills

• Product design
• Interaction design
• Visual craft
• Figma
• Prototyping
• Design strategy

Nice to have

• AI tools
• Two-sided marketplaces
• Data quality
• Identity systems
• Personalization systems

Qualifications

• 7+ years of professional product design experience
• Portfolio demonstrating design strategy, interaction design, and visual craft

Benefits

• 5 weeks paid vacation
• Private health & dental insurance
• Work from anywhere for up to 20 days per year
• Company-paid therapy sessions
• Headspace subscription
• Paid parental leave
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan

About the Company

OpenTable, part of Booking Holdings, Inc., is an industry leader with over 25 years of experience helping restaurants thrive. The company empowers restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book the perfect restaurant.