Mitarbeiter Kundenfeedback & Qualität Automotive

About the role

As a Customer Feedback & Quality Associate, you will be responsible for contacting customers of our automotive partners to gather and document feedback regarding their service experiences. You will identify potential areas for improvement and relay these insights to our quality management team to help enhance service quality. This role is ideal for someone who enjoys communicating with people and wants to contribute to a growing startup in the automotive sector.

Responsibilities

• Contact customers of our automotive partners via telephone
• Inquire about customer satisfaction and service experiences
• Record and document customer feedback in a structured manner
• Ask targeted questions to identify potential for improvement
• Communicate relevant findings to the quality management team

Required skills

• Customer Service
• Communication
• German language

Nice to have

• Sales
• Telephony
• Hospitality
• Automotive industry experience

Qualifications

• Experience in service-oriented fields such as sales, telephony, or hospitality

Benefits

• Flexible working hours
• Personal mentoring
• Structured onboarding
• Modern equipment
• Free parking
• Coworking space access
• Free beverages

About the Company

Retain IQ Automotive is a young startup specializing in quality management for car dealerships. We develop proprietary tools and systems to support our partners in optimizing their operations, service quality, and customer satisfaction.