Technical Account Manager

About the role

As a Technical Account Manager, you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager, working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

Required skills

• Technical account management
• Implementation
• Solutions engineering
• E-commerce
• B2B SaaS
• Excel
• Data mapping
• Feed architecture
• Project management
• Microsoft Copilot
• Salesforce
• JIRA
• Root cause analysis

Nice to have

• SaaS deployment models
• Scalable system design

Qualifications

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
• Bachelor's degree in business, engineering, computer science or related technical field

Benefits

• Enhanced Private Medical Insurance
• Health Cash Back Plan
• Life insurance
• Disability benefits
• Pension plan with 4% Company match
• 25 Days of PTO
• 8 Company-paid Holidays
• 2 paid floating holidays
• 10 paid sick days
• Remote work stipend

About the Company

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.