Key Account Manager

About the role

The Key Account Manager will manage a portfolio of strategic accounts within the Public Sector, focusing on retention and growth. This role involves building strong stakeholder relationships, ensuring successful onboarding, and acting as the voice of the customer to internal product teams. The position requires a proactive approach to identifying client needs and driving adoption of Alan's health insurance solutions.

Responsibilities

• Handle a portfolio of strategic accounts in the Public Sector
• Build and maintain strong customer relationships with key stakeholders
• Proactively identify potential signals of dissatisfaction and implement solutions
• Ensure successful onboarding of new accounts and promote Alan health partner positioning
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage existing customers
• Renegotiate contracts to guarantee value and sustainable profitability
• Participate in the evolution of products and services by acting as the voice of customers

Required skills

• Account Management
• Public Sector
• French
• English
• Data Analysis
• Negotiation
• Stakeholder Management

Nice to have

• Insurance
• Benefits industry

Qualifications

• Experience in a customer-facing role with frequent interactions with C-Levels
• Experience dealing with very large organizations

Benefits

• Equity packages
• Comprehensive health insurance
• Commuter benefits
• Learning and training budget
• Personal coaching
• Flexible vacation policy
• Flexible working hours
• Parental leave

About the Company

Alan is a health insurance company that integrates insurance, prevention, and care into a single user experience. The company partners with over 40,000 organizations and serves more than 1 million members.