Senior Technical Writer

About the role

Ping Identity is seeking a Senior Technical Writer to join their documentation team and create content for a portfolio of products within a Docs-as-Code environment. The role involves collaborating with engineers and product teams to produce clear, user-friendly documentation for diverse audiences including developers and administrators. You will work across the software development lifecycle to ensure documentation needs are met while maintaining high standards of technical accuracy.

Responsibilities

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
• Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
• Investigate, research, and learn our products and the standards they depend on
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
• Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
• Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
• Provide constructive structural and technical edits for writers or developer-contributed content

Required skills

• Agile
• Markdown
• Version control
• Jira
• Confluence
• AI assistants
• Jenkins
• Antora
• Docs-as-Code

Nice to have

• Java
• Bash
• Python
• JavaScript
• API documentation
• Identity and access management

Benefits

• Generous PTO
• Holiday Schedule
• Parental Leave
• Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset

About the Company

Ping Identity provides an intelligent, cloud identity platform that enables secure and seamless digital experiences for users worldwide. Headquartered in Denver, Colorado, the company serves large enterprises and is committed to a culture that respects individuality and promotes digital freedom.