Lead Customer Marketing Manager

About the role

The Lead Customer Marketing Manager will put customer stories at the center of brand, demand, and growth initiatives. This role involves identifying compelling customer narratives, producing high-quality case studies and proof points, and managing customer advocacy programs to support sales and marketing efforts. You will report to the VP of Product Marketing and collaborate across various internal teams to ensure customer success stories are effectively utilized.

Responsibilities

• Amplify our customers’ success by surfacing stories from support tickets, sales nominations, and win-loss interviews.
• Ship marquee stories, named case studies, and quantified proof points demonstrating the impact of DeepL's AI.
• Manage customer participation in press interviews, webinars, keynotes, and the Customer Advisory Board.
• Provide sales and customer success teams with the necessary customer references and proof points for deal support.
• Own the end-to-end production process for stories, including legal and brand engagement, ensuring assets are published alongside relevant launches or events.

Required skills

• B2B marketing
• Customer marketing
• Content marketing
• Storytelling
• Advocacy

Benefits

• Virtual Shares
• 30 days of annual leave
• Mental health resources
• Regular in-person team events
• Monthly hacking sessions

About the Company

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Founded in 2017, the company provides Language AI technology for translation, writing, and real-time voice translation to over 200,000 business customers.