Senior Presales Engineer

About the role

The Senior Presales Engineer is a critical role within the sales team, responsible for delivering the technical win and product fit for new business and strategic segments. You will lead technical pre-sales relationships, drive discovery, propose architectures, and demonstrate product capabilities to build customer trust. This position requires a blend of technical expertise and communication skills to solve complex business challenges for customers.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Required skills

• Pre-sales
• Technical presentations
• REST APIs
• Java
• C#
• Node.js
• Python
• PHP
• JavaScript
• HTML/CSS
• React
• Vue.js
• Angular

Nice to have

• Amazon Web Services
• Google Cloud
• Microsoft Azure
• Cloud application architecture
• Telecom
• SIP
• Contact Center
• Security
• Sales methodologies

Qualifications

• 5+ years pre-sales experience selling complex, technical products
• 6+ years of professional experience supporting technical products with customer facing experience
• Bachelor’s or Master’s degree in a technical discipline
• Equivalent practical experience

Benefits

• Competitive pay
• Generous time off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program

About the Company

Twilio is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. The company maintains a remote-first culture with a focus on global inclusion and connection.