Key Account Manager

About the role

The Key Account Manager will be responsible for building trust, identifying sales and conversion opportunities, negotiating contracts, and leading category management across assigned key retail partners and regional distributors in the VA/MA area. This role encompasses local territory field execution to manage existing accounts, drive new distribution, and execute retail strategies.

Responsibilities

• Oversee customer interactions and build strong, trusted business relationships at the HQ and regional levels with assigned chain accounts, national retail partners, and regional distributors.
• Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI while staying within assigned budgets.
• Utilize syndicated data to provide retail partners with fact-based category insights and actionable recommendations.
• Lead and facilitate buyer meetings, category reviews, Top-to-Top sessions, contracted space management, and inventory resolution.
• Collaborate with field sales teams, trade marketing, and internal department leads to develop and implement retail programming.
• Maintain timely, clear, and detailed communications across internal stakeholder groups and external customer partners.
• Monitor sales performance, tracking progress against key objectives to drive continuous improvement in sales strategies and processes.

Required skills

• Account management
• CPG
• Contract negotiation
• Syndicated data
• IRI
• Nielsen
• Salesforce
• Tableau
• Excel
• PowerPoint

Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• Equivalent relevant work experience

Benefits

• Equity
• Performance bonuses
• Cell phone subsidy
• Commuter benefits
• Discounts on JUUL products
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company matching
• Employee assistance program

About the Company

Juul Labs' mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We are a diverse team united by a common purpose to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation.