Telecoms QA Director

About the role

The Director of Quality Assurance will lead and evolve the QA strategy across BSS platforms to ensure high-quality delivery of customer-facing telecom solutions. This role involves aligning product quality with customer satisfaction and revenue growth while acting as a key representative in customer engagements and sales support. The position requires a leader capable of managing global teams and driving quality across complex telecom workflows.

Responsibilities

• Define and execute the QA vision, strategy, and roadmap aligned with business and product goals
• Own end-to-end delivery accountability for QA across multiple BSS programs and customer engagements
• Lead, mentor, and scale a high-performing QA organization (manual, automation, performance, and test data teams)
• Establish quality metrics, KPIs, and reporting frameworks tied to customer outcomes and SLAs
• Ensure end-to-end quality across complex telecom workflows and integrations
• Act as a QA representative in customer engagements, including demos, UAT phases, and escalations
• Partner with customers to define acceptance criteria, success metrics, and quality benchmarks
• Lead QA support for customer onboarding, migrations, and go-live activities
• Partner with Sales and Pre-Sales to Define delivery and QA strategies for proposals and RFPs

Required skills

• Quality Assurance
• Telecom BSS
• Leadership
• Customer-facing
• Automation frameworks
• DevOps
• eTOM
• SID

Nice to have

• AI-driven testing
• Test analytics

Qualifications

• University Degree in Engineering, IT or a related field

About the Company

Netcracker, part of NEC Corporation, is a global market leader in telecom software and services with over 30 years of experience. The company combines deep telecom industry expertise with cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses.