Senior Account Manager - Cloud Social

About the role

The Senior Account Manager will lead client relationships and work with cross-functional teams to develop and execute comprehensive social strategies. This role serves as the primary point of contact, ensuring that social-first campaigns align with client business objectives and performance goals.

Responsibilities

• Build deep relationships with clients and serve as a main point of contact.
• Work with strategy, creative, content, production, media and analytics teams to implement social-first strategies.
• Provide guidance on social best practice, platform-native creative, content planning and campaign execution.
• Oversee the implementation of organic and paid social campaigns to ensure they deliver against agreed KPIs.
• Translate social performance data and audience insights into clear recommendations for campaign improvement.
• Collaborate with internal teams to develop test-and-learn approaches to evolve creative and channel strategies.

Required skills

• Client Management
• Social Media Strategy
• B2B Marketing
• Paid Social
• Organic Social
• Social Analytics
• Stakeholder Management

Qualifications

• 5+ years of experience in client-facing roles within the advertising, creative, social or marketing industry
• Experience managing B2B clients and complex stakeholder relationships
• Experience managing a small team

Benefits

• Discretionary annual bonus scheme
• Flexible working hours
• Paid leave for primary caregivers
• Paid leave for secondary caregivers
• Return-to-work support for primary caregivers

About the Company

Jellyfish is a global digital marketing agency and a fusion of tech enthusiasts, creative minds, and media and data experts united to empower clients along their digital journey.