Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents within the Customer Response Center. This role involves independently solving policy-related problems, identifying and analyzing customer needs, and ensuring high satisfaction, growth, and retention of business.

Responsibilities

• Provide timely and accurate information to policyholders and agents
• Independently solve problems relating to insurance policies
• Identify, analyze, and own customer policy needs
• Escalate complex issues as appropriate
• Review, record, and organize written data from various sources

Required skills

• Customer support
• Communication
• Interpersonal skills
• Data organization

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associates degree
• 1+ year Insurance experience

Certifications

• P&C Producers insurance license

About the Company

Liberty Mutual is an insurance company that prioritizes an inclusive culture, professional development, and employee well-being. They offer comprehensive benefits and workplace flexibility to support their employees.