Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents for Personal Lines products. The role involves independently solving policy-related problems, identifying customer needs, and ensuring high satisfaction, growth, and retention. Success in this position requires active engagement during training and reliable attendance.

Responsibilities

• Provide timely and accurate information to policyholders and agents
• Independently solve problems relating to policies within scope
• Escalate complex issues as appropriate
• Identify, analyze, and own customer policy needs
• Ensure high customer satisfaction, growth, and retention of business

Required skills

• Customer support
• Communication
• Interpersonal skills
• Data organization

Nice to have

• Insurance experience

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associates degree

Certifications

• P&C Producers insurance license

About the Company

Liberty Mutual is an insurance company that prioritizes an inclusive culture where employees feel valued and supported. They offer comprehensive benefits, workplace flexibility, and professional development opportunities to help employees thrive.