Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents for a division of Personal Lines products. The role involves independently solving policy-related problems, identifying and analyzing customer needs, and ensuring high satisfaction, growth, and retention.

Responsibilities

• Provide timely and accurate information to policyholders and agents
• Independently solve problems relating to policies within scope
• Escalate complex issues as appropriate
• Identify, analyze, and own customer policy needs
• Ensure high customer satisfaction, growth, and retention

Required skills

• Customer support
• Communication skills
• Interpersonal skills
• Data organization

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associates degree
• 1+ year Insurance experience

Certifications

• P&C Producers insurance license

Benefits

• Paid training
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

About the Company

Liberty Mutual is an insurance company that prioritizes an inclusive culture where employees feel valued and supported. They emphasize a workplace that welcomes a wide range of perspectives and experiences, supported by comprehensive benefits and professional development.