Transaction Monitoring & Fraud Operations Lead

About the role

As the Transaction Monitoring & Fraud Operations Lead, you will build and launch the first-line transaction monitoring and fraud operations for Pennylane's new regulated entity. You will lead a team responsible for alert triage, investigations, and fraud case management while establishing workflows and performance frameworks. This role offers high autonomy and direct involvement in a strategic regulatory project as the company prepares to onboard customers under its own license.

Responsibilities

• Own end-to-end first-line transaction monitoring and fraud operations for business customers.
• Translate AML/CFT and fraud policies into operational procedures, decision trees and analyst playbooks.
• Review complex or high-risk alerts and ensure escalations, complaints and law-enforcement requests are handled with auditable records.
• Implement the QA and reporting framework and monitor operational and risk indicators.
• Recruit, onboard and lead the transaction monitoring and fraud analyst team.
• Establish the team’s performance and capacity framework including SLAs and productivity metrics.
• Partner with Product and Tech to test and improve workflows and prioritize automation.

Required skills

• Transaction monitoring
• Fraud operations
• AML/CFT
• Financial crime operations
• Team leadership
• French
• English

Nice to have

• ACPR
• TRACFIN
• BaaS
• Licensing programme

Benefits

• Health insurance
• Meal vouchers
• Additional paid leave
• Remote work budget
• Equity (BSPCE)
• Gym membership
• Mac laptop

About the Company

Pennylane is a fast-growing FinTech company in France that provides an innovative accounting and financial management solution for SMEs and accounting firms. With a team of 1,200 employees from 25 countries, the company has raised 400 million euros from renowned investors and is currently expanding its operations to become a preferred financial management software for European SMEs.