Strategic Account Manager

About the role

The Strategic Account Manager owns the commercial relationship for Siena's highest-value brands, focusing on renewals, expansion, and executive trust. Working alongside a deployment strategist, you will manage a portfolio of Growth and Strategic accounts to drive net dollar retention and quantify customer ROI. This role requires a proactive approach to building executive relationships and guiding customers on the strategic use of Siena's AI agent technology.

Responsibilities

• Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts, from post-onboarding through long-term growth.
• Map every account and build executive trust by maintaining a living stakeholder map and owning the executive cadence.
• Drive commercial outcomes by managing renewal negotiations, identifying expansion opportunities, and quantifying customer ROI.
• Bring product depth to the relationship by explaining capabilities and guiding customers on strategic use cases.
• Lead cross-functional execution by turning customer problems into clear execution plans in partnership with other teams.

Required skills

• Account Management
• Software Sales
• E-commerce
• CX
• Stakeholder Management

Nice to have

• AI
• API integrations
• Conversation flow design
• Business intelligence tools

Qualifications

• 3+ years in account management with technical, complex software
• Experience independently negotiating $100k+ deals
• Startup background
• E-commerce or CX industry experience

Benefits

• Equity or stock grants
• Learning budget
• Premium AI tool accounts

About the Company

Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It operates as a connected multi-agent stack on top of a shared intelligence layer that handles sales, support, and social interactions across the customer journey.