Platform Support Engineer

About the role

The Platform Support Engineering team acts as the primary contact point for engineering interactions between Kraken's staff and the Platform department. This role involves owning end-to-end investigations, triaging tickets, and improving team tooling and processes. You will work closely with Platform Engineers to support a global business while developing your technical depth.

Responsibilities

• Act as the primary contact point for platform-related requests and non-critical incidents from engineers, Technical Account Managers, and Client Delivery Leads
• Triage incoming tickets and alerts, gathering context and reproducing issues where possible
• Monitor platform alerting channels and respond to non-critical alerts in line with defined processes
• Resolve routine platform requests such as access, configuration changes, and environment queries
• Escalate complex technical issues to relevant Platform Engineering teams, formalizing input into runbooks
• Identify recurring problems and flag opportunities to improve tooling, automation, or documentation
• Maintain and improve runbooks, FAQs, and internal documentation

Required skills

• AWS
• Kubernetes
• Terraform
• Technical troubleshooting
• Stakeholder communication

Nice to have

• Datadog
• SRE
• GitOps
• PagerDuty
• incident.io
• Python
• Bash

About the Company

Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. The company focuses on optimizing renewable generation, building intelligent grids, and empowering utilities to deliver exceptional customer experiences.