Customer Care Specialist

About the role

As the voice of Lucis clients, you will support members throughout their health journey and own member happiness end to end. You will resolve inquiries, manage operational metrics, and contribute to projects that improve the member experience. This role requires a balance of empathy, precision, and a proactive approach to solving support challenges.

Responsibilities

• Resolve member and lab partner inquiries via chat, email and phone with warmth and precision.
• Provide phone support for complex or sensitive situations.
• Collaborate with the medical team to escalate health-related questions appropriately.
• Gather and structure member feedback to inform product and operations teams.
• Lead initiatives to improve member experience, such as updating the Help Center or automating workflows.

Required skills

• Customer care
• Bilingual English and French
• Operations
• Communication

Nice to have

• Intercom
• AI automation
• Startup experience

Qualifications

• 1+ years in B2C customer care, support, or hospitality
• Equivalent practical experience for recent graduates

About the Company

Lucis is building the OS for human longevity with the mission to make preventive health the default for every human in Europe.