Sachbearbeiter Customer Service und Kundenbetreuung

About the role

The Customer Service Clerk will provide service-oriented support for order-related inquiries in both German and English. This role involves processing orders, managing billing, preparing cost estimates, and coordinating the status of confirmed orders. You will also assist the team with general administrative and organizational tasks.

Responsibilities

• Provide service-oriented support for order-related inquiries in German and English
• Process orders and ensure proper execution and invoicing
• Create and review cost estimates and handle customer feedback
• Coordinate the processing of confirmed orders and monitor deadlines and status
• Support the team with general administrative and organizational tasks

Required skills

• Customer Service
• Order processing
• Billing
• MS Office
• Communication skills
• Organizational skills
• Problem-solving
• German
• English

Nice to have

• SAP

Qualifications

• Completed commercial vocational training (e.g., Kaufmann für Büromanagement, Industriekaufmann, Kaufmann im Groß- und Außenhandelsmanagement, or Kaufmann für Dialogmarketing)
• Professional experience in customer service or internal sales

Benefits

• Work-life balance with regular working hours
• Long-term job security
• Central office location in Munich
• Modern work environment
• Professional development opportunities