Hotline Paralegal

About the role

Legal Services NYC is seeking an intake paralegal to staff the Access Line, our citywide intake hotline. This role serves as a front line for the agency, responding in real time to low-income individuals and families seeking legal assistance. Paralegals work closely with supervising attorneys to provide support across various legal practice areas.

Responsibilities

• Answering phones and performing eligibility screening
• Entering client information into a database and writing case notes
• Providing advice under the supervision of an attorney
• Scheduling appointments and sending follow-up information to clients
• Providing outside referrals to clients
• Performing off-site intake outside of regular business hours as needed

Required skills

• Interviewing
• Active listening
• Case management software
• Microsoft Word
• Email communication

Qualifications

• Excellent writing and interpersonal communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong organizational and prioritization skills
• Ability to work with people from a range of backgrounds

About the Company

Legal Services NYC fights poverty and seeks racial, social and economic justice for low-income New Yorkers. As the largest civil legal services provider in the country, the organization helps hundreds of thousands of New Yorkers annually through neighborhood-based offices and outreach sites.