Product Manager

About the role

As a Product Manager for DocSend, you will own end-to-end customer experiences ranging from foundational workflows to strategic initiatives like AI-powered document analysis. You will collaborate with Engineering, Design, and Data teams to identify customer needs, set priorities, and guide product development from discovery through launch. This role requires a balance of customer empathy, quantitative insight, and strong product judgment to drive the growth of the DocSend platform.

Responsibilities

• Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration.
• Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product.
• Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences.
• Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities.
• Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution.
• Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve.
• Use AI and automation thoughtfully to improve workflows

Required skills

• Product management
• Product strategy
• Customer empathy
• Data analysis
• Cross-functional collaboration
• Product roadmap
• AI integration

Nice to have

• B2B product development
• SaaS
• Document workflows
• Multi-product integration

About the Company

Dropbox is the company behind DocSend, which is currently expanding from a virtual data room solution into a deal execution platform.