Product Analytics Manager

About the role

You will lead a team of product analysts for the Customer Growth and Lifecycle domain, driving sustainable customer growth and influencing product strategy. You will act as a thought partner to product leadership, ensuring data-driven decision-making across acquisition, activation, and retention. This role requires a hands-on leader who can balance strategic oversight with tactical problem-solving in a fast-paced fintech environment.

Responsibilities

• Own the analytics strategy for the Customer Lifecycle domain, translating company-wide vision into a focused team plan.
• Operate horizontally across Lifecycle squads to connect insights and ensure collective efforts ladder up to commercial goals.
• Direct work and challenge outputs with authority by mastering key commercial drivers like cohort payback and funnel economics.
• Build experimentation capability within the domain by establishing clear hypotheses and decision criteria.
• Increase stakeholder self-sufficiency through dashboards and shared frameworks to prioritize high-value proactive work.
• Coach and develop the team of analysts, raising the technical bar and providing clarity on performance standards.
• Serve as the primary analytics partner for Lifecycle product leadership to influence evidence-led decision-making.

Required skills

• Product analytics
• SQL
• Data modeling
• Experimentation design
• Credit risk concepts
• Stakeholder management

Nice to have

• Payments
• Regulated environments
• Snowflake
• dbt
• Looker

Benefits

• Pension scheme
• Death in Service scheme
• Income Protection
• Share Options Scheme
• 5% back on in-app purchases
• £200 WFH setup allowance
• Private Medical Insurance
• Mental health support
• Enhanced parental leave
• Learning and development budget

About the Company

Zilch is a fast-growing European fintech company on a mission to create the world's most empowering way to pay. Launched in 2020, the company has achieved double unicorn status and serves over 6 million customers.