Clinical Coordination Manager

About the role

The Clinical Coordination Manager oversees the team responsible for maintaining accurate provider schedules across all markets. This role provides leadership, operational oversight, training, and process improvement to ensure consistent scheduling performance and patient flow. The manager monitors schedule health, manages backlogs, and collaborates across departments to resolve scheduling barriers.

Responsibilities

• Lead, mentor, and develop Clinical Coordinators through clear priorities, delegation, and performance management
• Monitor the 0-14-day schedule and upcoming weeks to identify open capacity and scheduling risks
• Ensure accepted treatment and unscheduled new-patient backlogs are actively worked
• Analyze recurring scheduling barriers and backlog trends to identify operational gaps and root causes
• Partner across departments to resolve scheduling barriers and maintain clear ownership
• Monitor and report team performance and operational health indicators to leadership

Required skills

• Team leadership
• Medical scheduling
• Dental scheduling
• CareStack
• EMR platforms
• Google Suite
• Process improvement
• Performance management

Qualifications

• 5+ years in dental, medical, or clinical scheduling/coordination
• 2 years leadership experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid Time Off