Assistent Kundendienst Hyundai

About the role

The Customer Service Assistant acts as a key interface between customers, service advisors, and the workshop. You will ensure a seamless service experience from appointment scheduling to vehicle collection through professional communication and organizational skills. The role offers a structured path for development into a Service Advisor position.

Responsibilities

• Provide competent customer advice regarding maintenance and service matters
• Ensure reliable and punctual execution of all service orders
• Maintain empathetic customer contact to build trust and long-term relationships
• Collaborate effectively within the team to support colleagues and maintain a productive environment
• Proactively identify and resolve customer concerns efficiently
• Deliver high-quality service that reflects the company's standards

Required skills

• Customer service
• Communication
• Organization
• Problem solving
• Teamwork

Nice to have

• Automotive IT systems

Qualifications

• Technical or commercial vocational training in the automotive industry

Benefits

• Company pension scheme
• Holiday and Christmas bonus
• Corporate benefits
• Employee discounts on vehicles and parts
• 30 days vacation
• Occupational health management
• Bike leasing
• Mental health coaching

About the Company

Nord-Ostsee Automobile is part of the international Van Mossel Automotive Group, one of Europe's most successful automotive retail groups. They represent brands including Mercedes-Benz, AMG, Aston Martin, Hyundai, and smart, focusing on excellent service, innovation, and sustainable customer relationships.