Logistics Manager - Retail & D2C

About the role

The Logistics Manager will oversee retail and D2C logistics operations to ensure timely order fulfillment and inventory flow. This hands-on role involves managing 3PL partnerships, monitoring KPIs, and coordinating across internal teams to support the company's omnichannel growth. The position focuses on operational stability, process improvement, and maintaining high standards for customer experience.

Responsibilities

• Take end-to-end responsibility for ensuring retail orders are complete and ready for shipment on time.
• Own retail OTIF performance and proactively steer against deviations with fulfillment partners and retail customers.
• Support reliable D2C order fulfillment, inventory flow, replenishment, and delivery performance.
• Act as an operational contact for fulfillment partners and ensure SLA adherence.
• Track logistics KPIs and turn them into actionable insights to identify risks and improvement opportunities.
• Act as a communication bridge between Logistics, Sales, Retail, E-Commerce, Customer Service, and Supply Chain.
• Improve recurring logistics workflows and build scalable logistics playbooks.

Required skills

• Retail Logistics
• D2C Logistics
• 3PL Management
• KPI Analysis
• SLA Management
• English
• German

Benefits

• Company shares
• Flexible working hours
• Central office location

About the Company

HOLY is a fast-growing consumer brand that produces soft drinks with a focus on taste, health, and sustainability. Founded by three friends, the company has scaled rapidly to become a major player in the D2C market and is currently transitioning into a global omnichannel business.