Technical Customer Support Specialist

About the role

As a Customer Support Engineer, you will be on the front lines of the customer experience, working directly with clients to triage issues, debug problems, and ensure they get the most out of the AI platform. This role blends technical support and customer engineering, requiring you to diagnose issues, design solutions, and collaborate with product teams. You will also apply prompt engineering skills to help customers fine-tune their AI workers for better performance.

Responsibilities

• Triage, debug, and resolve customer issues efficiently.
• Collaborate with engineering and product teams to improve platform functionality.
• Apply prompt engineering to fine-tune AI workers for customer workflows.
• Communicate technical concepts clearly to non-technical stakeholders.
• Manage APIs and integrations with third-party systems.

Required skills

• Python
• React
• TypeScript
• Node.js
• API management
• Debugging
• Prompt engineering
• Technical communication

Benefits

• Healthcare
• Dental coverage
• Vision coverage
• Equity

About the Company

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces that make decisions and run operations autonomously. Backed by top investors including a16z and Y Combinator, the company powers critical operations for global enterprises.