Customer Service Representative (Spanish Bilingual)

About the role

Snapscale is seeking a skilled Spanish Bilingual Customer Service Representative to support US-based clinics. You will serve as a key point of contact for patients, assisting with administrative and coordination tasks while ensuring accurate documentation and a high-quality patient experience.

Responsibilities

• Perform insurance verification
• Handle new patient enrollment and intake processes
• Answer incoming calls and assist patients with inquiries
• Schedule and reschedule patient appointments efficiently
• Respond to patient emails and text messages in a timely manner
• Manage and update patient records using EMR systems
• Ensure accurate documentation and maintain patient confidentiality

Required skills

• Spanish
• English
• BPO
• EMR systems
• EHR systems
• Patient coordination
• Customer service

Nice to have

• Insurance verification
• Healthcare account experience

Qualifications

• Minimum 6 months BPO experience in a Spanish bilingual account

Benefits

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance

About the Company

Snapscale is a company that supports US-based clinics and physicians.