Customer Service Representative - Dutch and English

About the role

Catawiki is a marketplace for special objects and is seeking a customer service representative to manage disputes, complaints, and inquiries. You will engage with buyers and sellers across multiple channels to ensure timely resolutions and provide an excellent customer experience. This role acts as a vital link between departments to drive business growth and service improvements.

Responsibilities

• Resolve customer queries and complaints via chat, email, phone, and social media
• Mediate disputes between buyers and sellers to find mutually beneficial solutions
• Collaborate with Sales and Expert teams to improve overall customer experience
• Provide feedback on service improvements based on direct customer interactions

Required skills

• Customer Service
• Content Moderation
• Dutch
• English
• Analytical skills
• Critical thinking

Nice to have

• Live Channels

Qualifications

• Experience in a customer service environment or customer-related role

Benefits

• Health insurance
• Dental coverage
• Work from home allowance
• Commuting coverage
• Learning and development initiatives
• Mentorship programmes
• Catavoucher
• Birthday voucher
• Extra day off for personal passion

About the Company

Catawiki is a one-of-a-kind marketplace for buying and selling special objects, with over 100,000 items auctioned weekly. The company is a diverse and sustainable scale-up with a mission to become the world's most popular destination for special objects.