Senior Operations Manager

About the role

The Senior Operations Manager holds full ownership of site operations, leading a team of leaders to deliver functional KPIs across service, cost, and operational excellence. This role drives team development, resource management, and the tactical execution of departmental plans within a high-volume direct-to-consumer environment. The manager leverages data, automation, and AI-enabled insights to ensure safe, efficient, and high-performing fulfilment operations.

Responsibilities

• Partner with HR, L&D, Finance, and technical business partners to align operational plans and improvement initiatives.
• Manage, coach, and develop all leaders within the department while maintaining active succession plans.
• Ensure safe and efficient execution of operational plans to enable on-time, accurate fulfilment.
• Own departmental resource and capacity plans to meet fan demand, including during peak periods.
• Lead operational change initiatives and identify opportunities to improve processes and systems.
• Leverage WMS tools and data analysis to diagnose root causes and drive continuous improvement.
• Manage operational budgets with rigour and accountability.

Required skills

• Operational leadership
• WMS tools
• Data analysis
• Change management
• Stakeholder management

Qualifications

• 5+ years of operational leadership experience in a high-volume direct-to-consumer environment

About the Company

Fanatics is a leading global digital sports platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles. The company operates a vertically integrated platform reaching fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.