Account Manager (Email Marketing)

About the role

This role involves taking full ownership of a portfolio of DTC e-commerce client accounts within a fast-growing email marketing agency. You will serve as the primary client contact, coordinating internal teams and ensuring project delivery meets client expectations and brand requirements. The position requires monitoring account performance and translating insights into actionable recommendations to help the team scale.

Responsibilities

• Act as the primary point of contact for assigned clients, maintaining clear, proactive communication.
• Take end-to-end ownership of client work, ensuring projects move efficiently from briefing and planning through execution and delivery.
• Plan upcoming work for both one-time projects and ongoing retainer accounts, ensuring priorities and deadlines remain clear.
• Allocate daily tasks across copywriters, designers, and implementers according to project requirements and team capacity.
• Review deliverables before they reach clients, including email flows, campaigns, pop-ups, and performance reports.
• Maintain clear visibility of priorities, deadlines, responsibilities, and handoffs using project-management and documentation tools.
• Monitor account performance through Klaviyo, Omnisend, and analytics platforms, translating results into actionable next steps.
• Use AI tools such as Claude and ChatGPT to support drafting, planning, and other account-management workflows.

Required skills

• Account management
• Client services
• E-commerce
• Email marketing
• SMS marketing
• Klaviyo
• Omnisend
• Slack
• ClickUp
• Notion
• Claude
• ChatGPT

Nice to have

• Hiro Analytics

Qualifications

• At least 2 years of experience working at an agency in an account management or client-facing role

Benefits

• Competitive compensation
• International exposure
• Direct reporting relationship with the agency founder