Key Account Manager Lead - Imagerie Médicale

About the role

As a Key Account Manager Lead, you will manage strategic imaging accounts and support their leaders in adopting innovative solutions to improve performance and patient care. You will act as a coordinator between clients and internal teams while serving as a reference for product, process, and tools to support the development of other account managers.

Responsibilities

• Manage strategic imaging accounts by building account plans and developing relationships with C-level stakeholders.
• Monitor KPIs and performance metrics to identify trends and implement action plans for growth and retention.
• Act as a product and process reference, centralizing client feedback and coordinating with Product, Tech, and Operations teams.
• Structure and improve team practices, including the use of CRM, dashboards, and AI-driven operational efficiency.
• Support the collective skill development of the team through onboarding, routine animation, and sharing best practices.

Required skills

• Account management
• Customer success
• B2B sales
• SaaS
• HealthTech
• Data analysis
• Project management

Nice to have

• Leadership
• Product qualification
• AI
• Data

Benefits

• Health insurance
• 25 days paid leave
• 12-14 RTT days
• Mental health and coaching program
• 10 days remote work abroad
• Meal vouchers
• DoctoGrowth share plan
• Training and onboarding program
• Sports and leisure subsidy
• Public transport reimbursement

About the Company

Doctolib is a company dedicated to improving healthcare for everyone through innovation and digital transformation in the medical sector.