Client Service Director - Public Sector

About the role

The Client Service Director will hold strategic, economic, and client-facing responsibility for a major, long-term public sector mandate. You will lead the client relationship, drive account development, and oversee digital delivery while coordinating a cross-functional team of specialists. This role focuses on managing the overall mandate rather than individual project execution.

Responsibilities

• Build and maintain long-term relationships with key decision-makers and stakeholders.
• Develop a deep understanding of client goals, roadmaps, and challenges to provide proactive solutions.
• Proactively develop new consulting offerings and topics such as platform evolution, UX, and AI integration.
• Manage revenue, contribution margins, and forecasting for the account.
• Provide high-level oversight for large projects and support project managers with milestones and escalations.
• Align the core client team and integrate relevant specialists to ensure successful delivery.

Required skills

• Project management
• Digital strategy
• Public sector communication
• Account management
• Digital consulting
• Stakeholder management

Nice to have

• TYPO3
• CMS
• Platform development

Qualifications

• Experience in a digital agency or digital consulting environment
• Experience with public sector clients and public administration communication
• Experience managing large website, CMS, or platform projects

Benefits

• Family-friendly working environment
• Professional development opportunities
• Industry events

About the Company

Hirschen Group is a leading German communications agency with over 300 employees, offering services ranging from strategy and creation to technological implementation. RYSM INTEGRAL is the agency's digital experience unit, specializing in digital strategy, CX consulting, and platform services.