Technical Support Engineer

About the role

The Technical Support Engineer provides courteous and prompt operational support for assigned application systems. This role focuses on mitigating customer impact, identifying root causes, and implementing effective resolutions for system issues.

Responsibilities

• Provide technical and procedural consistency within a team focused on troubleshooting client system performance and functionality concerns
• Mitigate customer impact of reported issues
• Initiate actions to determine root causes of technical problems
• Implement problem resolution strategies