Account Director

About the role

This role involves leading and growing a portfolio of strategically important enterprise customers within a global creative services environment. You will own the customer relationship from initial scoping through delivery, renewal, and expansion, combining strategic account leadership with commercial growth. The position sits at the intersection of customer strategy, operational execution, and long-term partnership development.

Responsibilities

• Own the end-to-end relationship for a portfolio of 5–10 enterprise customers, strengthening retention, expansion, and executive-level trust.
• Develop and execute strategic account plans that identify upgrade, expansion, and long-term growth opportunities.
• Lead renewal processes and commercial negotiations in collaboration with leadership.
• Build and maintain strong relationships with senior client stakeholders and procurement teams.
• Translate customer objectives and business needs into scalable creative programs and solutions.
• Partner with Project Managers and Producers to coordinate delivery across multiple workstreams and maintain a high-quality customer experience.
• Serve as the senior escalation point for complex customer issues, resolving challenges quickly while maintaining confidence and trust.
• Monitor account health, burn rates, pacing, performance, and profitability across assigned accounts.

Required skills

• Account management
• Client services
• Commercial acumen
• Stakeholder management
• Strategic planning
• Negotiation
• Project management

Nice to have

• AI
• Automation

Benefits

• Fully remote working environment
• Mentorship
• Professional growth opportunities