Senior Manager, AI Customer Success

About the role

Webflow is seeking a Senior Manager, AI Customer Success to lead the customer success team for Source by Webflow, a new platform for AI-driven digital experiences. This role involves acting as a player/coach to manage strategic enterprise accounts while building and scaling the team as the product moves into commercial availability. You will define the operating model, drive retention and expansion, and help customers successfully integrate AI agents into their production environments.

Responsibilities

• Lead and grow the Source CS team by hiring and coaching staff.
• Manage strategic Source accounts as an executive sponsor.
• Drive retention and expansion through renewals, forecasting, and account health management.
• Lead discovery workshops, pilots, and agent building to help customers navigate rollout and change management.
• Partner with engineers and architects to move customers from pilot to production and define ROI.
• Establish agent permissions, autonomy, and review practices to enable customer scaling.
• Build the CS operating model, including playbooks, health metrics, and AI-powered workflows.

Required skills

• Customer Success
• Account Management
• B2B Software
• Enterprise Accounts
• Revenue Growth
• Technical Aptitude
• Applied AI
• Digital Transformation
• Workflow Automation

Nice to have

• Usage-based pricing
• Systems integration
• Webflow
• Martech
• CMS

Benefits

• Equity
• Medical, dental, and vision insurance
• Paid parental leave
• Flexible vacation
• Sabbatical program
• Mental health resources
• 401(k) with employer match
• Wellness stipends
• Annual bonus program

About the Company

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust.