Product Support Specialist

About the role

The Product Support Specialist will provide world-class support to customers by troubleshooting complex integrations and guiding them through detailed workflows. This role involves working a non-standard schedule that includes one weekend day to ensure comprehensive coverage. You will also contribute to internal projects aimed at improving team efficacy and product enablement.

Responsibilities

• Troubleshoot complex SaaS configuration issues from first report through resolution
• Communicate technical issues clearly and concisely to diverse audiences
• Develop workflow automations to improve team cohesion
• Synthesize technical information from the engineering team to create internal enablement resources
• Manage customer escalations while maintaining high quality and empathy

Required skills

• SaaS troubleshooting
• Technical support
• B2B support
• Workflow automation
• Asynchronous communication

Benefits

• 10-year exercise window for stock options
• Unlimited PTO
• Generous equipment, software, and office furniture budget
• $100/month education budget

About the Company

Ashby is building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers improve their hiring processes. The company is well-funded, backed by investors like Y Combinator, and serves over 4,000 customers including industry leaders like Snowflake, OpenAI, and Shopify.