Product Support Specialist

About the role

The Product Support Specialist will provide world-class support to customers by troubleshooting complex integrations and guiding them through detailed workflows. This role involves deep product knowledge and a commitment to delivering thoughtful, high-quality solutions in a fast-moving environment. You will also contribute to internal projects that improve team efficacy and product enablement.

Responsibilities

• Troubleshoot sophisticated SaaS integrations and configuration issues
• Reproduce and resolve ambiguous product behavior
• Communicate technical solutions clearly to diverse audiences
• Develop workflow automation to improve team cohesion
• Create enablement materials for the broader support team

Required skills

• SaaS troubleshooting
• B2B support
• Technical communication
• Workflow automation

Benefits

• 10-year exercise window for stock options
• Unlimited PTO
• Paid family leave
• Equipment, software, and office furniture budget
• Monthly education budget

About the Company

Ashby is building the next generation of enterprise software, focusing on products that help talent leaders, recruiters, and hiring managers improve their hiring processes. The company is well-funded, backed by investors like Y Combinator, and has seen significant growth in ARR since its Series D in 2025.