Medical Director, Clinical Program Design

About the role

The Medical Director will own the protocols driving virtual on-demand, urgent, and convenience care lines while leading and scaling the clinical quality assurance program. This role involves integrating AI-powered tools to measure success, refining clinical standards, and managing patient-safety escalation protocols. The position requires a focus on data-driven outcomes to improve care delivery within a fast-moving virtual practice environment.

Responsibilities

• Write, update, and refine clinical protocols for care programs.
• Integrate clinical protocols across partners and translate them into platform logic.
• Lead the clinical quality assurance program and integrate AI to enable scale.
• Develop frameworks and procedures to track patient and clinical outcomes.
• Manage clinical patient-safety escalation protocols and active escalations.

Required skills

• Clinical protocols
• Quality assurance
• Telemedicine
• Digital health
• AI tools
• Clinical leadership
• Data analysis

Nice to have

• AI integration
• Automation
• EHR configuration
• Clinical decision support
• Multi-state licensure
• ABOM Certification

Qualifications

• MD or DO from an accredited institution
• Board-certified in Family Medicine, Internal Medicine, or Emergency Medicine
• Active medical license in good standing in one or more states

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options

About the Company

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver high-quality virtual care at scale. The company provides configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.