Customer Success Manager

About the role

Bloomreach is seeking a Customer Success Manager to support our Western European clients in the e-commerce sector. You will act as a trusted advisor, ensuring our AI-driven personalization platform delivers consistent value and aligns with client business goals. This role involves building long-term relationships and helping businesses optimize their performance through data-driven insights.

Responsibilities

• Build long-term relationship with your clients
• Act as a trusted advisor and industry expert able to challenge the status quo
• Ensure that the CDP Pillar delivers value to the client at every moment of the cooperation
• Educate the client about the best ways forward in their industry
• Ensure that our CDP is fully aligned with their client’s goals and strategy
• Ensure that the cooperation is a win-win for both sides

Required skills

• B2B SaaS
• E-commerce analytics
• Marketing
• Account Management
• Business strategy
• Analytical concepts
• Marketing cloud solutions
• English

Nice to have

• Danish
• Dutch
• Swedish
• German

Qualifications

• 2-3 years of work experience in B2B SaaS or e-commerce analytics
• Experience of leading teams and projects or pursuing own business

Benefits

• Professional education budget
• Employee Assistance Program
• Calm app subscription
• DisConnect days
• Parental leave
• Company performance bonus
• Employee referral bonus
• Volunteer time off

About the Company

Bloomreach is building the world’s premier agentic platform for personalization, helping businesses connect with their customers through AI agents. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.