Customer Success Manager

About the role

Bloomreach is seeking a Customer Success Manager for Western Europe to help top e-commerce businesses boost their performance. The role involves building long-term client relationships and acting as a trusted advisor to ensure the company's CDP platform delivers value and aligns with client goals. You will disseminate data-driven approaches to business management and identify objective facts to support client strategy.

Responsibilities

• Build long-term relationship with your clients
• Act as a trusted advisor and industry expert able to challenge the status quo
• Act as a guardian for both the client and Bloomreach's Engagement Pillar
• Ensure that the CDP Pillar delivers value to the client at every moment of the cooperation
• Educate the client about the best ways forward in their industry
• Ensure that the CDP is fully aligned with the client’s goals and strategy

Required skills

• B2B SaaS
• E-commerce
• Marketing
• Analytical concepts
• Business trends
• English

Nice to have

• Danish
• Dutch
• Swedish
• German
• Online analytics
• BI
• Performance marketing
• Product management
• Marketing automation
• Data science

Qualifications

• Experience in B2B SaaS in online retail, e-commerce analytics, or marketing
• Experience leading teams and projects or pursuing own business

Benefits

• Flexible working hours
• Volunteer time off
• Personal development workshops
• Professional education budget
• Employee Assistance Program
• Subscription to Calm
• DisConnect days
• Extended parental leave

About the Company

Bloomreach is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers through AI agents. They power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.