Automation Strategist, Customer Success

About the role

The Automation Strategist will join the Customer Success organization to partner with enterprise customers on their automation and AI transformation journeys. This role focuses on strategic advisory, orchestration design, and value-focused relationship expansion to help customers scale their automation capabilities. You will act as a consultant to identify high-value use cases and guide executive stakeholders toward meaningful business outcomes.

Responsibilities

• Guide customers' automation strategy by building deep relationships and advising on governance and program structure.
• Identify and deploy high-value use cases by co-designing implementation patterns with stakeholders.
• Translate complex business problems into orchestration strategies that deliver measurable value.
• Demonstrate ROI and accelerate renewal and expansion through deepened customer maturity.
• Collaborate with Sales, Support, and Product teams to deliver a unified customer experience.
• Scale the methodologies, frameworks, and assets that define automation strategy at Zapier.

Required skills

• SaaS
• Customer Success
• Consulting
• Automation Strategy
• Systems Thinking
• Orchestration
• Data Analysis
• Stakeholder Management

Qualifications

• 5+ years in SaaS, customer success, consulting, solutions, enterprise product or similar process and system strategy roles

About the Company

Zapier's mission is to make automation and AI accessible to everyone. The company is an all-remote organization dedicated to building tools that make work more efficient, creative, and human.