Customer Success Engineer

About the role

Zero Networks is seeking a Customer Success Engineer to ensure customers derive maximum value from products post-purchase. This role acts as a bridge between technical teams and customers by providing deployment support, training, and ongoing engagement. The position focuses on fostering strong relationships and driving customer satisfaction through effective communication and technical guidance.

Responsibilities

• Collaborate with customers to drive usage through effective asset and user segmentation.
• Conduct comprehensive training sessions to equip customers with product knowledge.
• Schedule and conduct regular touch bases with customers.
• Lead the resolution of customer issues in collaboration with support and R&D teams.
• Build and maintain strong relationships to understand customer goals and challenges.
• Gather and relay customer feedback to internal teams to drive product improvements.

Required skills

• Active Directory
• REST APIs
• Python
• PowerShell
• Windows
• Linux
• Mac

Nice to have

• Training delivery
• Workshop facilitation

Qualifications

• Bachelor's degree in a relevant technical field
• Equivalent practical experience

Benefits

• Stock options
• Annual bonus

About the Company

Zero Networks is committed to fair and equitable compensation packages.