Customer Success Manager

About the role

Customer Success Managers are strategic partners within the Customer Experience team who provide value by forging strong consultative relationships and ensuring customers achieve their goals. You will partner with high-value education accounts across BeNeLux and Central Europe to drive adoption, revenue retention, and product innovation.

Responsibilities

• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.

Required skills

• Dutch
• English
• Customer Success
• SaaS account management
• CRM
• Project management

Nice to have

• Educational Technology

Qualifications

• Bachelor’s degree

Benefits

• Ownership program
• Flexible work culture
• Generous time off
• Wellness programs
• Mental health support
• Professional development tools
• Tuition reimbursement
• Motivosity employee recognition program

About the Company

Instructure believes in the power of people to grow and succeed throughout their lives. They aim to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.